The DNCL will continue to focus on its independent role overseeing the .nz domain name space and administering the .nz Dispute Resolution Service.
At the strategy level, it will be necessary for the DNCL Board to develop a new strategic framework to replace the current work plan which ends in 2018. It will also be essential to link the strategy to InternetNZ’s overall strategy.
The Commission is embracing its digital future through enhancements to the website, a move to an HTML e-newsletter, a digital annual report and a brand refresh.
“In 2018-19 the Commission will also work towards a future enriched by technology. There will be enhancements to our enquiry ticketing system, new enquiries management workflows.”
Technology & People
In 2018-19 the Commission will also work towards a future enriched by technology. There will be enhancements to our enquiry ticketing system, new enquiries management workflows added to the Dispute Resolution Service CMS, e-learning and a formal review of the Dispute Resolutions Service with a view toward digital-first options.
We will also look to increase the number of resources that aim to assist and educate on the .nz domain name space both physically and through our website and social media channels.
The established but growing popularity and effectiveness of our enquiry management system for .nz registrants will see more resourcing for our first contact enquiries. In 2018-19 one FTE Enquiries Officer will join the Commission.
In 2018-19 the Domain Name Commission will also be developing its Compliance program for 2019 -2022 in consultation with the Registrar Advisory Group. The program will recognise the need to proactively engage our regulated community to ensure they understand their responsibilities and the need to ensure trust and security in the .nz domain name space.
There is a significant program of work arising out of the transfer of the .nz policy creation function to InternetNZ and the move to a shared organisational services model for business services.
We will also have the results from our first independent review of the Commission and a program of work to implement arising out of that review.
Our journey of telling our story better has begun. A brand refresh has commenced signifying our commitment to raising awareness and doing more outreach work with stakeholders and participants in the .nz market. In the immediate term, we plan to improve collaboration and information-sharing with relevant cyber-security agencies to ensure the robustness of .nz. There will be a domain name forum towards the end of 2018 with a likely focus on domain name abuse and how best to tackle it in a multi-stakeholder environment.
Further afield, the Domain Name Commission will continue to coordinate its international engagement with InternetNZ. The Asia Pacific region being a key geographic area for us to foster opportunities for collaboration on domain name operational issues like dispute resolution, second level registrations and legal compliance.
“We will continue to evolve, to simplify, be meaningful, and deliver value in what we do.”